Hiawatha Valley Mental Health Center is the community leader in delivering exceptional, responsive and consumer focused behavioral health services. In 1964, we were established by a dedicated group of concerned citizens and government officials of Houston, Wabasha, and Winona counties. In 1965, we opened our first clinic in Winona.  Today we have clinics located in Winona, Houston, Wabasha, Goodhue and Fillmore counties.

At Hiawatha Valley Mental Health Center, we know the importance of work life and family life balance.  We allow flexibility in staff members scheduling to meet this need.  We pride ourselves on helping our employees grow and develop within the agency by hiring internally within our organization, when possible.  For staff members that need Clinical Supervision to pursue licensing, we offer this education training at Hiawatha Valley Mental Health Center for free.  We are a mission driven organization and continue to be the leader in providing exceptional mental and behavioral support and services to enhance the well-being of our communities through a non-profit structure.

JOB SUMMARY:   The Alternative Response Practitioner is a non-police first responder whom responds to emergencies with or without law enforcement back up.  The practitioner(s) will respond to a broad range of non-criminal crisis situations and psychological distress and is meant to supplement the work of law enforcement.  The practitioner(s) will provide person centered care to individuals of any age while in a crisis and will proactively coordinate long term services in an attempt to reduce the involvement from law enforcement.  The practitioner will offer support and assistance to persons in need and divert people from traditional law enforcement officers and jail by addressing the underlying causes of the crisis.



  1. The Alternative Response Practitioner must have an ongoing awareness of the community resources and evidence-based practices that could potentially be useful to the client and be able to develop positive relationships with providers in order to ensure access and quality services to the family.
  2. The Alternative Response Practitioner must identify other community and individual supports that can be used by the adult client to achieve their plan.
  3. The Alternative Response Practitioner will serve as a critical linkage between health and social services agencies by providing compassionate and professional outreach to at-risk clients identified at partner agencies.
  4. The Alternative Response Practitioner will follow-up with clients in their homes or other community-based locations to conduct in-depth evaluation of their social, medical, employment, housing, financial or other social needs.
  5. The Alternative Response Practitioner provides communication support and acts as a client advocate on issues of access and use of medical, social or other services.
  6. The Alternative Response Practitioner may facilitate transportation for clients to access healthcare or social service appointments, may attend appointments with clients, facilitate paperwork completion, ensure instructions are understood, and that progress towards self-sufficiency is being achieved.
  7. The Alternative Response Practitioner ensures the privacy and security of PHI (Protected Health Information) as outlined in HVMHC’s policies and procedures relating to HIPAA compliance.
  8. Client interactions are documented in a timely and thorough manner using a HIPPA-compliant electronic data collection platform.
  9. The Alternative Response Practitioner will attend meetings and trainings as needed.
  10. Overnight travel to conferences or trainings may be required on occasion.
  11. The Alternative Response Practitioner will actively participate in required Agency and Team Meetings.

PHYSICAL REQUIREMENTS FOR POSITION: Must be able to walk, sit, stand, crouch, twist, bend, reach overhead, maneuver stairs and stretch in a manner conducive to the execution of daily activities. Must be able to move around the office and community settings on a daily basis. While performing the duties of this job, the employee must communicate with others and exchange information. Employee regularly operates a computer and other office equipment on a daily basis. Occasional bending and lifting up to 30 pounds.



  1. Alternative Response Practitioner must possess a minimum of a High School Diploma and have at least 30 semester hours or 45 quarter hours in behavioral sciences or related fields completed AND at least one year of experience in the social services field.
  2. Ability to create effective relationships with individuals of different cultural beliefs and lifestyles.
  3. Effective verbal and written communication skills.
  4. Ability to use e-mail and navigate the internet, and perform data entry in a timely manner.
  5. Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  6. Ability to develop and deliver presentations.
  7. Ability to analyze complex information, and to define and solve problems.
  8. Flexible schedule, includes some evenings, in-home and office hours.
  9. Must be able to maintain confidentiality.
  10. Ability to work independently and as part of a team and be flexible with hours based on needs of the community.
  11. Must possess a vehicle, have a valid Driver’s License, valid auto insurance, and a willingness to travel throughout assigned area.

WORK ENVIRONMENT: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites.



  1. Paid Leave Time starts accruing at 5.08 hours per pay check
  2. Up to 10 days of paid jury duty leave
  3. Up to 5 days of paid bereavement leave
  4. 9 paid holidays and 2 half day holidays, plus 1 personal paid day per year
  5. medical, dental, vision insurance is available for full time employees
  6. Short term disability, long term disability and life insurance is free for full time employees
  7. 403b retirement account with employer contribution of 100 percent match, up to 3.5 percent, at one year. Employees are fully vested at one year


EEO- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Employment Application

To assist us in complying with government record keeping, reporting and other legal requirements, please complete the form in the EEO link below.  Providing this information is voluntary and refusal to provide this information will not have a negative effect on your status as an applicant or employee. This information will be kept confidential and in accordance with federal and state regulations.

EEO Form